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Contains information about title and source of a journal
Title:	The creation of contact (call) centres and customer relations management (further only CRM) in order to improve the competitive ability of manufacturers in stagnating markets
Source:	Proceedings of the 11th Annual Conference on Marketing and Business Strategies for Central & Eastern Europe Kozák, Vratislav yr:2003 pg:113

Proceedings of the 11th Annual Conference on Marketing and Business Strategies for Central & Eastern Europe Kozák, Vratislav yr:2003 pg:113